Refund policy
Return and Refund Policy
1. Right to Cancel the Contract (EU Consumers)
If you are a consumer residing in the European Union, you have the right to withdraw from the purchase contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you or a third party designated by you (other than the carrier) physically took possession of the goods.
To exercise your right to withdraw from the contract, you must inform us of your decision by means of an unambiguous statement sent via email or using the form available below:
You may use the model withdrawal form provided by applicable law, but this is not mandatory.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including the cost of standard shipping, if applicable (excluding any additional costs resulting from your choice of a delivery method other than the cheapest standard shipping option we offer).
The refund will be issued using the same payment method used for the original transaction, unless otherwise expressly agreed.
We may withhold the refund until we have received the returned goods.
You must return the goods without undue delay, no later than 14 days from the date you notify us of your withdrawal from the contract.
Returns should be sent to the following address:
BARPAN Sp. z o.o.
Mickiewicza 54
83-130 Pelplin
Poland
Unless the return is due to our error or a product defect, the customer is responsible for the direct costs of returning the goods.
2. Non-Returnable Items
The right to withdraw from the contract may not apply to:
items made to the consumer’s specifications or clearly personalized;
sealed items that, for health or hygiene reasons, are not suitable for return and have been unsealed after delivery;
products that, due to their nature, have become inseparably combined with other items after delivery;
gift cards;
products explicitly marked as non-returnable, to the extent permitted by law.
If you are unsure whether a particular product is eligible for return, please contact us before sending it back.
3. Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon receipt.
If you receive:
a defective product,
a damaged product,
the wrong product,
please contact us immediately at info@qboxone.com, including photos and a description of the problem.
We will assess the situation and propose an appropriate solution, which may include repair, replacement, a price reduction, or a refund in accordance with applicable consumer protection laws.
4. Exchanges
We do not offer direct product exchanges.
If you would like to receive a different product, please return the original item in accordance with this policy and place a new order.
5. Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 14 days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If you have not received your refund within 14 days of approval, please contact us at:
info@qboxone.com
Complaints and Legal Warranty
Consumers are entitled to statutory rights regarding defective goods or goods that do not conform to the contract.
If the product you purchased is defective or does not conform to the contract, you may file a complaint and request one of the remedies available under applicable law, including:
repair of the product,
replacement of the product,
a price reduction,
withdrawal from the contract (if permitted by law).
Complaints may be submitted:
By email: info@qboxone.com
By mail:
BARPAN Sp. z o.o.
Mickiewicza 54
83-130 Pelplin
Poland
We respond to complaints within 14 calendar days of receipt.