Refund policy

Right of Withdrawal

  1. In accordance with the Act of May 30, 2014, on consumer rights, the Consumer has the right to withdraw from the agreement with the Seller via the store within 14 days without giving a reason. This is subject to exceptions, such as orders for: a. non-prefabricated items made to the Consumer's specifications or intended to meet the Consumer's individual needs, b. items provided in sealed packaging that cannot be returned after opening for health or hygiene reasons, if the packaging was opened after delivery.
  2. If the Consumer withdraws from the agreement, the Seller will refund all payments received, including delivery costs (except for any additional costs resulting from the Consumer’s choice of a delivery method other than the least expensive standard delivery option offered by the Seller).
  3. The Consumer may withdraw from the Agreement by submitting a statement within 14 days of the day the Buyer or a third party designated by the Buyer takes possession of the purchased goods.
  4. The Client must return the product to the company’s headquarters within 14 days of submitting the withdrawal statement.
  5. The Seller will refund payments using the same payment methods used by the Buyer in the original transaction.
  6. The Seller will make the refund after receiving the returned product.
  7. The Buyer must return the product in its original, undamaged condition, in its original packaging, without any signs of use, to the Seller’s address as provided in the Terms and Conditions, no later than 14 days after notifying the Seller of the withdrawal. Returns should be sent to: BARPAN Sp. z o.o. Aleja Zwycięstwa 11/6 83-110 Tczew Poland The Consumer bears the direct costs of returning the product.
  8. In the event of a refund for a transaction made by the Consumer using a payment card, the Seller will refund the payment to the bank account linked to that payment card.
  9. The above right also applies to a natural person – an Entrepreneur with Consumer rights, concluding a contract directly related to their business activity, where it is evident that the contract is not of a professional nature for this person, as determined, in particular, by the business activity they conduct, as made available based on the provisions of the Central Registration and Information on Business.

Complaints

  1. In the event of a product defect, the Buyer has the right to file a complaint based on the warranty regulated by the Civil Code.
  2. Using the warranty, the Buyer can, under the conditions and deadlines specified in the Civil Code: a. submit a statement for a price reduction, b. in the case of a significant defect – submit a statement of withdrawal from the contract, c. request the replacement of the item with a defect-free one, d. request the removal of the defect.
  3. Complaints regarding the product warranty should be submitted by post to the address provided in § 2 of the Terms and Conditions or electronically to info@qboxone.com.
  4. Complaints regarding the functioning of the Store should be addressed to info@qboxone.com.
  5. The Seller will consider complaints within 14 days.
  6. The right mentioned above also applies to a natural person – an Entrepreneur with Consumer rights, concluding a contract directly related to their business activity, where the contract is clearly not of a professional nature for this person, as determined by the provisions of the Central Registration and Information on Business.