Terms of service

TERMS AND CONDITIONS OF THE ONLINE STORE

§ 1 DEFINITIONS

  • BUYER – any entity making a purchase in the Store.
  • SELLER – BARPAN Sp. z o.o., located at Aleja Zwycięstwa 11/6, 83-110 Tczew, Poland, NIP 5932603403.
  • STORE – the online store qboxone.com, operated by the Seller at qboxone.com.
  • ACCOUNT – a free function of the Store, the rules of which are set out in these terms and conditions. It allows the Buyer to create an individual account in the Store.
  • PRODUCT – a movable item/service available in the Store that is the subject of a Sales Agreement between the Client and the Seller.
  • SALES AGREEMENT – a sales agreement for the Product concluded or to be concluded between the Client and the Seller via the online Store. A Sales Agreement also includes – depending on the Product’s characteristics – a service agreement and a work contract.

§ 2 General Provisions

  1. The online store available at qboxone.com is operated by BARPAN Sp. z o.o., located in Tczew, Aleja Zwycięstwa 11/6, Poland, registered by the District Court of Gdańsk Północ, 7th Commercial Division of the National Court Register under number KRS 0000606158, NIP 5932603403, REGON: 363933199. Share capital: 180,000 PLN.
  2. These terms and conditions define the rules for using the online store and the procedure for concluding a Sales Agreement via the Store.
  3. Sales take place via the website in the form of a remote agreement between the ordering party – the Buyer and the Store.
  4. The product images in the online store are for preview and informational purposes. Due to differences resulting from various monitor settings, the color of the products visible on the Client's screen may slightly differ from the actual finished product. This is not considered a defect of the offered products.

§ 3 Technical Requirements To properly browse the Store’s assortment and place orders, the following are required: a. a device with internet access and a web browser, b. an active email account, c. enabled cookies support.

§ 4 General Information

  1. Browsing the Store’s assortment does not require creating an Account. The Client can place an order from the Store's assortment as follows: a. by creating an Account in accordance with §5 of the Terms and Conditions, b. by providing the necessary personal and address details for order fulfillment without creating an Account.
  2. Prices in the Store are displayed in EURO and are gross prices.
  3. The final amount to be paid by the Client includes the product price and delivery costs unless otherwise specified in the terms and conditions.
  4. The Client is informed about delivery costs on the Store’s website during the order process and in the "SHIPPING POLICY" section.

§ 5 Rules for Placing Orders When placing an order, you must:

  1. Select the product and add it to the cart.
  2. If a personalized product is selected, provide the necessary details for the design in the "additional information" field.
  3. The Buyer then selects the delivery method and payment method and provides the details necessary to fulfill the order.
  4. The Buyer has the option to register in the Store – create an individual account or make purchases without registration, providing the necessary information for each subsequent order.
  5. Choose one of the available payment methods and complete the payment within the specified period.
  6. Placing an order is equivalent to concluding a sales agreement between the Buyer and the Seller.

§ 6 Delivery and Payment Methods

  1. The Client can use the following delivery or order collection methods: courier delivery.
  2. The Client can use the following payment methods: a. traditional bank transfer to the Seller’s account, b. cash on delivery (we do not accept card payments for personal pickups), c. electronic payment:
    • imoje payments: a secure system that allows immediate transfers. After completing the purchase and making the transfer, the money is immediately credited to our account, and the order is processed. imoje payments are handled by ING Bank Śląski S.A. based in Katowice. Payment cards accepted in our store:
    • Visa
    • Visa Electron
    • MasterCard
    • MasterCard Electronic
    • Maestro The entity providing online payment services is ING Bank Śląski S.A. based in Katowice (imoje). *In the event of a refund for a transaction made by the Client using a payment card, the Seller will refund the payment to the bank account assigned to the Client’s payment card.

§ 7 Execution of the Sales Agreement

  1. Ordering a product implies an obligation to pay. If the Client does not pay for the order within 5 days of placing it, the order will be canceled, and the contract will be automatically terminated.
  2. The order is processed after receiving the full payment for the purchase, including transport costs, as indicated in the order form or email correspondence.
  3. Personalized products are created based on the data provided by the Client in the order form in the "additional information" field.
  4. The Seller is not responsible for incorrect information provided in the "additional information" field.
  5. If the order includes products with different delivery times, the longest delivery time is considered the delivery date.
  6. Product delivery is available within Poland, Germany, Denmark and France.
  7. For bank transfer or card payments, the order processing time starts from the day the Seller's bank account or settlement account is credited.

§ 8 Right of Withdrawal

  1. In accordance with the Act of May 30, 2014, on consumer rights, the Consumer has the right to withdraw from the agreement with the Seller via the store within 14 days without giving a reason. This is subject to exceptions, such as orders for: a. non-prefabricated items made to the Consumer's specifications or intended to meet the Consumer's individual needs, b. items provided in sealed packaging that cannot be returned after opening for health or hygiene reasons, if the packaging was opened after delivery.
  2. If the Consumer withdraws from the agreement, the Seller will refund all payments received, including delivery costs (except for any additional costs resulting from the Consumer’s choice of a delivery method other than the least expensive standard delivery option offered by the Seller).
  3. The Consumer may withdraw from the Agreement by submitting a statement within 14 days of the day the Buyer or a third party designated by the Buyer takes possession of the purchased goods.
  4. The Client must return the product to the company’s headquarters within 14 days of submitting the withdrawal statement.
  5. The Seller will refund payments using the same payment methods used by the Buyer in the original transaction.
  6. The Seller will make the refund after receiving the returned product.
  7. The Buyer must return the product in its original, undamaged condition, in its original packaging, without any signs of use, to the Seller’s address as provided in the Terms and Conditions, no later than 14 days after notifying the Seller of the withdrawal. Returns should be sent to: BARPAN Sp. z o.o. Aleja Zwycięstwa 11/6 83-110 Tczew Poland The Consumer bears the direct costs of returning the product.
  8. In the event of a refund for a transaction made by the Consumer using a payment card, the Seller will refund the payment to the bank account linked to that payment card.
  9. The above right also applies to a natural person – an Entrepreneur with Consumer rights, concluding a contract directly related to their business activity, where it is evident that the contract is not of a professional nature for this person, as determined, in particular, by the business activity they conduct, as made available based on the provisions of the Central Registration and Information on Business.

§ 9 Complaints

  1. In the event of a product defect, the Buyer has the right to file a complaint based on the warranty regulated by the Civil Code.
  2. Using the warranty, the Buyer can, under the conditions and deadlines specified in the Civil Code: a. submit a statement for a price reduction, b. in the case of a significant defect – submit a statement of withdrawal from the contract, c. request the replacement of the item with a defect-free one, d. request the removal of the defect.
  3. Complaints regarding the product warranty should be submitted by post to the address provided in § 2 of the Terms and Conditions or electronically to info@qboxone.com.
  4. Complaints regarding the functioning of the Store should be addressed to info@qboxone.com.
  5. The Seller will consider complaints within 14 days.
  6. The right mentioned above also applies to a natural person – an Entrepreneur with Consumer rights, concluding a contract directly related to their business activity, where the contract is clearly not of a professional nature for this person, as determined by the provisions of the Central Registration and Information on Business.

§ 10 Personal Data

  1. The administrator of the personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer’s personal data is processed primarily based on the agreement and for its execution, in accordance with the rules specified in the General Data Protection Regulation (GDPR). Detailed information about data processing by the Seller is contained in the privacy policy available in the Store.

§ 11 Final Provisions

  1. Contracts concluded via the online Store are concluded in English.
  2. The Seller reserves the right to amend the Terms and Conditions for important reasons, such as changes in law, payment methods, or delivery methods – to the